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How mahkota77 Protects Your Privacy

When you open an account and deposit via DANA, OVO, GoPay or QRIS, your personal information stays encrypted and secure on our servers.

End-to-end encrypted depositsNo third-party data salesYour withdrawal history stays private
mahkota77 How mahkota77 Protects Your Privacy
GET IN TOUCH

How to Request Your Data or Raise Privacy Concerns

Live Chat Reach our support team in the lobby chat between 08:00 and 23:00 Jakarta time, seven days a week. Ask about your data, request a copy, or report a privacy concern — we'll log your request and respond within 48 hours.
Email Support Send a message to [email protected] with your account email and the details of your request. We review all data deletion and access requests and reply within three business days.
Account Settings Log into your account, go to Settings > Privacy, and see your stored personal data. From there you can update your phone number, email, or request a full data export without contacting support.
HOW WE SECURE IT

Data Handling, Cookies and Account Security

Encrypted Payment Links

Every deposit via DANA, OVO, GoPay or QRIS goes through a secure gateway. Your card or wallet credentials are never stored on mahkota77 servers — the payment processor holds that data under their own security rules.

Session Cookies

We use cookies to keep you logged in and remember your game preferences. These expire after 30 days of inactivity. You can clear cookies from your browser settings anytime without losing your account or withdrawal history.

Two-Factor Authentication

Enable 2FA in your account settings to add an extra security layer. We'll send a code to your registered phone number each time you log in from a new device, protecting your balance and withdrawal address.

Data Retention Periods

We keep your account login history for two years, game transcripts for one year, and payment records for seven years where local law requires. Deleted accounts have personal data removed within 90 days, except where retention is legally mandated.

Third-Party Sharing Rules

We share your data only with payment processors (DANA, OVO, GoPay, QRIS networks), anti-fraud services, and where local law requires us to report suspicious activity. We do not sell data to marketers or data brokers.

Update Your Information

Go to Account > Profile to change your email, phone, or address anytime. Changes take effect immediately, and we log who made the update and when for security purposes. Withdrawal address changes require verification within 24 hours.

Privacy Policy FAQ

No. When you deposit, you log into your payment app directly — mahkota77 never receives your password. We only get a transaction confirmation from DANA, OVO, GoPay or QRIS after the transfer succeeds. Your credentials stay between you and your payment provider.

Personal details like your name and email are deleted within 90 days of account closure. However, we keep withdrawal and deposit records for seven years where Indonesian banking law requires it. Game histories are kept for one year for dispute resolution.

If we detect unusual activity — like a withdrawal from a new country or repeated failed logins — we'll lock your account and send an alert to your registered email and phone. You'll need to verify your identity with us before accessing the account again. This protects your balance from theft.

Yes. Go to Account > Settings > Privacy and click 'Export My Data', or email [email protected] with your request. We'll send you a file with your personal details, game history, deposit and withdrawal records, and login logs within five business days.

We may send you account notices (withdrawal confirmations, login alerts) and messages about new game releases or payment methods. You can unsubscribe from promotional emails in Account > Notifications without losing access to your account or affecting your withdrawal history.

Your data is treated the same regardless of location within Indonesia. Depends on local law regarding data residency and payment processor regulations. If you move internationally, contact support to verify whether your account remains accessible where you are now.

Request account deletion in Settings > Privacy > Close Account, or email [email protected]. We'll deactivate your account immediately and begin purging personal data within 90 days, keeping only records legally required by banking law for audit purposes.